2024 Ones to Watch - Industry Leaders: Harrison Klein, Marcus & Millichap

Three skills that you use every day in your position: 

Empathy to understand client’s deeper goals, localized underwriting and negotiation skills.

Best book, podcast, or app for aspiring leaders: 

The Go Giver by Bob Burg and John David Mann and everything by Zig Ziglar.

Best advice for new leaders: 

“Train people well enough so they can leave. Treat them well enough so they don’t have to.” – Sir Richard Branson

What recent project, transaction or accomplishment are you most proud of? 

We’ve built a marketing platform and sales team I’m extremely proud of. Building an authentic brand requires time and intentional effort. We strive to be recognized as thought leaders, market experts, and most importantly, advisors obsessed with delivering exceptional client results. With a decades-long time horizon, we prioritize relationships over transactions. 

What makes this nominee an Industry Leader? 

“Harrison’s success is grounded in advising and acting in the best interest of his clients over his own at all times. I’ve watched buyers and sellers routinely seek Harrison out for advice as a trusted authority on the office and industrial space throughout New England. These values emanate through the team he has built and serve as a key reason for the team’s significant growth over these last five years.” - Tom
Shihadeh, vice president/regional manager, Marcus & Millichap. 

What was one of your biggest challenges as a leader and how did you overcome it? 

When interest rates went up in 2022, everything became more challenging. This was hard on everyone, especially newer agents. We doubled down on our outreach and implemented strategies that enabled clients to sell. With the support of Marcus & Millichap management, With the help of Marcus & Millichap management we were able to keep our team together and motivated through a tough market.