Ascend Bank hires Andros as executive vice president, chief risk officer

Guilford, CT According to Ascend Bank, Susan Andros has joined the company as executive vice president, chief risk officer (CRO) and a member of the bank’s executive leadership team. 

Reporting to the CEO, Andros will oversee Ascend Bank’s enterprise risk framework, guiding operations within the bank’s risk appetite and maintaining compliance with applicable laws and regulations. In this capacity, she will be responsible for significant drivers of bank risk, including credit risk, operational risk, compliance, and strategic risk – partnering across business lines to support sustainable growth and a strong risk culture.

“Susan brings the right blend of rigor, pragmatism, and partnership,” said Ascend Bank president and CEO Kyle Eagleson. “Her excellent track record building resilient control environments while enabling innovation will help us keep clients safe, meet evolving regulatory standards, and power our growth.”

“I’m thrilled to join Ascend Bank at this pivotal moment,” said Andros. “Community banking works best when risk management is both disciplined and adaptable. I look forward to collaborating with our teams to drive continuous improvement, streamline operations, and empower our clients with greater confidence.”

A veteran strategic risk and control leader within financial services, Andros has a proven ability and significant experience guiding large, regulated financial institutions.

 such as Wells Fargo, Synchrony, and Citi through transformation and heightened supervisory expectations. Over her career, she has led enterprise-level control redesigns, regulatory remediation programs, and issue-closure efforts across consumer lending, cards and merchant services, technology risk, and global operations.