In speaking with my friend, Scott Moriyama of Salvatore Capital Partners over a pumpkin spice beverage, we got on the topic of clicks and mortar, a term that may not be mainstream yet but was brought to mind after learning of Amazon's first venture from online to opening a bricks and mortar store. If Amazon, the Mecca of online shopping could do it and be successful, could many other online stores adapt this model soon?
The Wall Street Journal earlier this month announced that Amazon will be opening its first bricks and mortar store at 7 West 34th St. in New York City, across from the Empire State Building in midtown. The physical store will give Amazon the face-to-face experience of a traditional retailer, offer consumers even more convenience as they will be able to pick-up orders in person and be able to easily make returns and exchanges. In my eyes, the primary reason for the opening is the branding exposure at street level. Amazon clearly sees the advantage of the bricks and mortar model and knows that in order to be completely omni-channel they need the physical location in order to compete in all ways, marketing its brand across all mediums and having those mediums all work together for the sale. I believe this movement of going from online to "clicks and mortar" is a trend we'll be seeing more of.
This got me thinking, had Caldor, Ames, and other deceased "department stores" started online then opened a physical location, could they have survived?
Social Media Fun Fact: The most popular Halloween costumes of 2014 (on Amazon) are Maleficent and Bavarian.
Diana Podaski is VP - marketing and social media at Linear Retail Properties, Burlington, Mass.