During my five terms as mayor, I cut regulatory red tape to reduce time and cost of permitting and enhanced customer service to businesses. 
Streamlining the city’s regulatory process has been a major priority of my administration. Specifically, I merged the planning and zoning departments and implemented e-permitting to more efficiently process permitting applications. This year, I created a taskforce to seek ways to moreefficiently process and manage business loans, more importantly to improve the customer experience for those applying for loans to open or expand in Pawtucket.