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What was the biggest lesson you learned while working during the pandemic? The biggest lesson I learned during the pandemic is the importance of communication. Whether collaborating internally with staff, coordinating with consultants, or presenting information to clients there is nothing more important than clear, concise communication. Many of us struggled at first with video conferencing: setting up calls, talking for minutes while being on mute, and screen sharing. Remote meetings allowed us to continue to collaborate when there was no other option. I look forward to taking advantage of the efficiencies of video conferencing in combination with valuable in person meetings to effectively communicate in the future.