What was the biggest lesson you learned while working during the pandemic? As great as it was to be able to turn to technology to continue doing business, nothing replicates those face-to-face customer interactions. Relationships are so important to us at BankRI and vital to how we support our customers
What are your predictions for your industry in 2022? More touchless solutions being implemented. I see companies upgrading legacy access control systems (badge based) to a mobile credentials platform. You can just wave your hand at the reader instead of having to touch it.
What was the biggest lesson you learned while working during the pandemic? I learned to be more patient with my employees and more grateful of their commitment to their work and family. I also learned to be especially grateful of my clients and their commitment to our business and vendors.
What was the biggest lesson you learned while working during the pandemic? Safety and communication were, and always will be, our top priorities. When the pandemic hit, we utilized numerous avenues to take these priorities to the next level.
What is the best advice you have received, and who was it from? There was a comment someone made over drinks that stuck with me, though I didn’t realize until the past year just how insightful it is. She said companies are easy to run in good times. It’s during hard times that companies and people show what they are made of.
What was your greatest professional accomplishment or most notable project, deal, or transaction in 2021? In 2021, our team was successful in securing leases with several great new tenants and in signing long-term renewals and expansions with existing tenants for office space in Boston and on the South Shore.
What was the biggest lesson you learned while working during the pandemic? Opportunities abound in distress. As the retail and hospitality sectors suffered, developers pivoted to industrial. We were well positioned to be the beneficiary of a building boom.
What was the biggest lesson you learned while working during the pandemic? There are really two, and they are related. One is that people respond to seemingly insurmountable challenges extraordinarily well, if allowed to think things through. The second is that markets adapt to change in surprising and unforeseeable ways.
What was the biggest lesson you learned while working during the pandemic? The biggest lesson learned during the pandemic was how important it is for people to congregate with other people. This in turn led to thinking about how our streets and neighborhoods could work better so that people could easily have places to enjoy others.
What was the biggest lesson you learned while working during the pandemic? Early in my career I learned that the building and management of a successful business comes down to creating supportive relationships, both on the community and team level.
